IELTS Request for Refund or Test Date Transfer Form (AU056)
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RMIT UP (AU056)
To apply for a transfer or refund of your IELTS test booking with
RMIT UP (AU056)
, please complete the below
Request for Refund or Test Date Transfer From
.
Please ensure to read the terms and conditions below:
Terms and Conditions
Please read the below updates: The test fee has increased as of July 1 2025
, if you request a transfer from a test date booked at the old test fee, we will cancel and refund your booking (minus applicable fees). You will then need to complete a new booking at the new test fee.
The
Cancellation and Refund Policy
has been updated as of July 1
2025
.
More information can be found
here.
For One Skill Retake T&Cs, please refer to
IELTS One Skill Retake Terms and Conditions.
For bookings made before 1 July 2025, please refer to
Cancellations, Transfers and Refunds for IELTS Test Takers at RMIT UP (AU056).
Key Points:
You may change your test date,
module,
or test format free of charge
once only
up until the day of your test
Cancel
14 days
or more before your test and
you’ll
receive a full refund
Cancel 7 to
13 days
before and
you’ll
receive a 50% refund
Cancel less than 7 days before and unfortunately, no refund applies
If your
ability to sit the test has been affected by
serious illness
,
injury
or
o
t
her
exceptional event
,
y
ou
must
submit
a request and provide suppor
t
ing e
v
idence no later than
14 days
after the
test
date
to be considered for a transfer of test date
. Acceptable documentation may include a medical certificate from a qualified medical practitioner or a police report.
Cancellation after a successful change of test date, module, or format will always incur 100% of the test fee
One Skill Retake
tests
cancelled less than
72 hours
before the test date
are
not eligible for a refund.
Transfers are not
permitted
between test takers or test
centres
.
Our customer service team can be reached at 03 9657 5800 Monday-Friday from 9:00am-4:00pm or at
rmit.up.language.testing@rmit.edu.au
Personal Details
Given Name
Family Name
Email
Please enter the same email address you used to register for your IELTS test
Mobile Number
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IELTS Test Booking
For IELTS tests booked at
RMIT UP (AU056)
Which test date are you registered for?
Test Delivery
IELTS on Paper
IELTS on Computer
Module
Academic
General Training
Test Taker Request
Which service are you requesting?
Refund
Transfer to another test date
Test Taker Statement
Please detail your reasons for applying for a refund or test date transfer
Updated Module
Academic
General Training
Updated Test Delivery
IELTS on Paper
IELTS on Computer
Preferred Session
Note: Afternoon sessions are only available on Saturdays
Morning
Afternoon
Relevant Documentation
If you have missed your test day due to medical reasons, please attach an original medical certificate.
For other reasons, please attach relevant documentation/evidence (ie: police report).
Any documentation provided will help RMIT English Worldwide assess your case for exceptional circumstances.
Preferred new test date
Please visit the RMIT UP
booking page
to find an available new test date, the calendar below does not represent available test dates. If your preferred test date is more than three months after the original test date then the transfer will be treated as a cancellation.
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Submit your request
What will happen next?
The RMIT UP customer service team will assess your request and get back in touch with you. We understand that this is important to you, so we will do out best to respond within 2 business days.
If you have any further questions, you can contact our customer service team at 03 9657 5800 or rmit.up.language.testing@rmit.edu.au
Please read and confirm you agree to the
IELTS Australia Terms
and the
RMIT Privacy Statement
I agree
Contact Information