RMIT UP is committed to providing a high standard of customer service for all test takers. If you feel your needs have not been met, you may wish to submit feedback or a complaint using this form.

More information about IELTS complaints can be found in the IELTS Complaints Guide and on the IELTS Complaints Policy page.

For any questions, our customer service team can be reached at 03 9657 5800 Monday-Friday from 9:00am-5:00pm (AEDT) or at rmit.up.language.testing@rmit.edu.au

We are sorry if your IELTS experience was not what you were expecting. Please take the time to provide your feedback or complaint. RMIT UP takes all feedback on complaints seriously and endeavor to improve our service. 

Complaint
We recommend that you submit a complaint before your results are released because this will give you more options for a successful resolution. If you wait until after your results have been released, your options might be limited. More information is available in the IELTS Complaints Policy.

Feedback
If you would like to comment on your test experience with RMIT UP, you can provide feedback. This information will allow us to improve our test centre experience.

Please note that we are unable to change your IELTS band scores. If you would like to have your test remarked, please contact rmit.up.language.testing@rmit.edu.au to request an Enquiry on Result.

What happens next?

RMIT UP will review your feedback or complaint and provide you with a response. We understand that this is important to you. Please allow up to 5 business days to receive a response. More information is available in the IELTS Complaint Policy.